From Friction to Alignment:

Managing Conflict with Emotional Intelligence & Civility

Turn Tension Into Clarity, Respect, and Forward Momentum

Workplace conflict is unavoidable, but it does not have to derail trust or productivity. When leaders learn to navigate tension with emotional intelligence, clarity, and civility, conflict becomes an opportunity for alignment rather than friction.

In this interactive workshop, Dima Ghawi guides participants through the skills needed to respond to conflict with confidence instead of reactivity. The session begins with a brief conflict-style self assessment to help individuals identify their natural patterns, triggers, and strengths. From there, participants learn to recognize emotional cues, regulate in the moment, and communicate with clarity and respect during challenging interactions.

Using relatable workplace scenarios, Dima introduces practical civility-centered communication tools, including intent and impact checks, boundary language, and strategies that reduce defensiveness. Participants discover how emotional intelligence strengthens communication, builds self awareness, and transforms tense conversations into productive dialogue. Leaders walk away with techniques they can immediately use to prepare for, conduct, and debrief tough conversations with professionalism and purpose.

Who This Workshop Is For

This workshop is designed for leaders, managers, HR professionals, and teams seeking to improve communication, reduce workplace tension, and build stronger relationships. It is especially valuable for organizations experiencing rapid growth, cultural shifts, or challenges with alignment and collaboration. Anyone responsible for facilitating conversations, resolving conflict, or supporting team dynamics will benefit from this session.

Bring this transformative workshop to your organization and equip your leaders with the tools to navigate conflict with confidence, emotional intelligence, and respect. When teams learn to communicate with clarity and civility, workplaces become more connected, resilient, and aligned.